Taking a Hotel Reservation in English | English for Work

Here are some typical phrases and expressions to tát use when a guest makes a booking to tát stay at your khách sạn. Review these expressions and read the sample conversation. Then kiểm tra your understanding with the quick quiz.

Front Desk Receptionist

• Enterprise Hotels, Lise speaking. How can I help you?
• What date are you looking for?
• How long will you be staying?
• How many adults will be in the room?
• I'm afraid we are booked that weekend.
• There are only a few vacancies left.
• We advise that you book in advance during peak season.
• Will two double beds be enough?
• Do you want a smoking or non-smoking room?
• The dining room is open from 4 pm until 10 pm.
• We have an indoor swimming pool and sauna.
• We serve a continental breakfast.
• Cable television is included, but the movie channel is extra.
• Take Exit 8 off the highway and you'll see us a few kilometers up on the left hand side.
• The rate I can give you is 99.54 with tax.
• We require a credit thẻ number for a deposit.

Guest

• I'd lượt thích to tát make a reservation for next week.
• Is it necessary to tát book ahead?
• Do you charge extra for two beds?
• How much is it for a cot?
• Do you offer không tính tiền breakfast?
• Is there a restaurant in the hotel?
• Do the rooms have refrigerators?
• Do you bởi group bookings?
• Is there an outdoor pool?
• Do you have any cheaper rooms?
• When is it considered off- season?

Sample Conversation

Receptionist: Thanks for calling Quality Inn. Morine speaking.

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Caller: Hello. I'm interested in booking a room for the September long weekend.

Receptionist: I'm afraid we're totally booked for that weekend. There's a convention in town and we're the closest khách sạn to tát the convention centre.

Caller: Oh, I didn't realize. Well what about the weekend after that?

Receptionist: So... Friday the seventeenth?

Caller: Yes. Friday and Saturday.

Receptionist: It looks lượt thích we have a few vacancies left. We recommend that you make a reservation, though. It's still considered peak season then.

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Caller: Okay. Do you have any rooms with two double beds? We're a family of four.

Receptionist: Yes, all of our rooms have two double beds. The rate for that weekend is $129 dollars a night.

Caller: That's reasonable. And bởi you have cots? One of my daughters might be bringing a friend.

Receptionist: We bởi, but we also charge an extra ten dollars per person for any family with over four people. The cot is không tính tiền.

Caller: Okay, but I'm not positive if she is coming. Can we pay when we arrive?

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Receptionist: Yes, but we bởi require a fifty dollar credit thẻ deposit to tát hold the room. You can cancel up to tát five days in advance and we will refund your deposit.

Caller: Great, I'll Hotline you right back. I have to tát find my husband's credit thẻ.

Receptionist: Okay. Oh, and just to tát let you know...our outdoor pool will be closed, but our indoor pool is open.